FAQS

Q1. How do I make a purchase?

Shopping at EDERRA is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the 'ADD TO CART' button. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can add or remove any items before checking out. Click on 'CHECKOUT' to complete your order.

Q2. Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

Q3. There is a fault with the product. What do I do?

In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Q4. Do you offer same day delivery?

Currently, we do not offer same day delivery.

Q5. Which countries does Eddera ship to?

Ederra ships worldwide.

Q6. Is my package insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst in transit from Ederra to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.